Last Updated: November 2026
1. Introduction
At CFServices, customer satisfaction is important to us. This policy explains how customers can request returns, refunds, or assistance with products purchased through our website.
2. Your Consumer Rights
Customers in the United Kingdom have statutory rights under applicable consumer protection legislation.
For most online purchases, consumers have the right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.
Nothing in this policy affects your statutory rights.
3. How to Request a Return
To request a return or discuss an issue with your order:
- Contact our customer support team.
- Provide your order number.
- Explain the reason for your return request.
- Include photographs if the product is damaged or incorrect.
- Follow the return instructions provided by our team.
4. Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect product, contact us as soon as possible.
We will review your request and explain the available options in accordance with applicable consumer law.
5. Refund Processing
Approved refunds will generally be issued to the original payment method.
The time required for the funds to appear may depend on your payment provider or bank.
6. Return Conditions
Where legally permitted, products should be returned with their original accessories, packaging, and documentation.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
7. Return Shipping
Responsibility for return shipping costs will depend on the reason for the return and applicable consumer protection laws.
For faulty or incorrect items, please contact us before arranging a return.
8. Exchanges
If you would like to exchange a product, please contact our support team to discuss availability and the available options.
9. Contact Us
For returns and refund enquiries:
Email: Support@cfservices.site
Phone: +44 7882 788437
Company: CFS FORMULATION SERVICES LTD
Company Number: 16678503
Registered Office: Unit F, Winston Business Park, Churchill Way 11523, Sheffield, United Kingdom, S35 2PS.